complaints


EE Denies Hiding Online Complaints

Mobile service provider EE has recently been criticised for covering up customer complaints in order to maintain a good image by channelling complaints into private chats to prevent the issues from being visible to the public. Despite these allegations, EE has denied it all, claiming private chat windows are only […]


Social Media Blamed For Increase in Complaints Over Doctors

A rise in complaints against medical professionals has been blamed on Social Media and bad press coverage after complaints rose from 5,168 complaints in 2007 to 10,347 in 2012, doubling in only 5 years. After these ever increasing figures continued to rise, Plymouth research team were sent to investigate the […]


Lockdown On Hoax Government Websites

After over 5,700 complaints to the Advertising Standards Authority and Citizens Advice, actions have finally been taken in order to protect individuals from rogue websites replicating official government pages in order to steal money and identities from oblivious users. Complaints were most commonly about government websites for vehicle tax, driving […]