Since Comtek was setup many years ago, we’ve worked with numerous clients to provide IT support North East in a variety of different formats.
Some are just looking for a little help occasionally with a specific part of their IT environment, whilst many more are essentially wanting us to take control of their entire IT support network.
But whatever the requirement is for us becoming involved, there’s always a clear reason behind it.
With the reasons varying considerably from organisations to organisation, although one client may believe their requirements are vastly different to another client’s, generally speaking they can all be brought together under one umbrella need.
And that’s that by outsourcing all or part of your IT processes, you can get back to focusing on what it is you know and do best.
There’s no doubt IT is an integral part of business today. Irrelevant of your organisation or the industry in which you’re operating, IT is going to play a role to some extent.
The problem is, in many cases it requires a specialist knowledge. Sure, we can all load up Microsoft Word and write a letter or play about with a printer’s settings to get the quality of printing we want, but what about configuring a new piece of hardware onto a network? Or what if something goes majorly wrong?
Perhaps it’s to do with being the main point of contact for any IT enquiries – you may be able to answer the top level ones, but what about the specifics?
There are of course dedicated helplines you can phone and technical forums to visit, but it could cost you both a considerable amount of time and money – the helplines are very rarely free, you could spend an unnecessary amount of time even trying to explain the problem so it can be diagnosed and finding the answer on a forum could take hours.
Get a couple of questions you can’t answer immediately every week and you could easily be spending the equivalent of at least a full day’s worth of work on IT support.
Now if this was just something you’d taken on bit by bit – which a lot of people do – just imagine what you could be doing with that time and it’s not difficult to see why so many people come to realise the amount of time saved by outsourcing their IT support is one of the key benefits.
At Comtek, we know just how important it is for every organisation to be able to focus on what it is they know best. IT does need to play a role in business, but it doesn’t have to be one that causes you problems on any level – our IT support Durham solutions really can ensure that if required, we can take full control of your IT needs, removing any related problems you were previously experiencing and in many instances, preventing considerably more happening in the future.