Code Of Practice


Comtek is a UK IT & telephony provider specialising in total solutions in voice and data services to small to mid-sized companies. Established for over 21 years, we are a UK-based operation, with our offices and support function located in the UK. Our high levels of support and customer service have always been central to the way we do business.

Contact Details
Comtek System Solutions
2 Henson Close
South Church Enterprise Park
Bishop Auckland
Co. Durham
DL14 6WA

Tel: 01388 567120
Fax: 01388 567149

Technical Support

Tel: 01388 567120 option 1
Email: help@comtek.uk.com

Customer Services

Tel: 01388 567120 option 4
Email: customerservices@comtek.uk.com

Accounts / Billing enquires

Tel: 01388 567120 option 3
Email: accounts@comtek.uk.com

Our Services
Comtek offer a wide range of both voice and data services including:
Connectivity – Broadband ADSL to Lease line service
Infrastructure – Installation of cabling and wireless equipment
Telephony services – a full range of specialist telephony services
Hardware – Supply of a full range of hardware
Support – Support and maintenance for all service we provide

Pricing Information
For latest pricing information please contact our sales team on: 01388 567120 option 2 or email sales@comtek.uk.com
Invoicing for services is performed either as required, monthly, quarterly or annual depending on the service that is taken. For more information on the billing process please contact our account department on 01388 567120 option 3.

Customer Service – compensation or refund policy
If a refund is due, we will refund money by check, or bank transfer. Please contact the Comtek System Solutions accounts department if you have an invoicing query. Account department can be contacted on Tel: 01388 567120 option 2 or email accounts@comtek.uk.com

Complaint Handling Process
If you should have cause to complain about our service, please contact our customer services department on customerservices@comtek.uk.com or Telephone: 01388 567120 option 4.

You will need to provide us with details about the service you are using and the problems you are experiencing so that your complaint can be assessed and resolved, we are committed to Customer Service and should you submit a complaint this will be addressed within 5 days, during which we will keep you informed on progress.

Alternative Dispute Resolution
If we have not resolved your complaint to your satisfaction after 12 weeks or if you have received a letter from us saying that your complaint has reached “deadlock”, you may make a complaint through Ombudsman Service an independent alternative dispute resolution scheme. Details of the service are below:

Ombudsman Services
The Brew House
Wilderspool Park
Greenall’s Avenue
Warrington
WA4 6HL
Web site: http://www.ombudsman-services.org/

How to obtain this Code of Practice
This Code of Practice is published on our main website http://www.comtek.uk.com/code-of-practice additional copies are available on request and free of charge to all customers. It is also available in large print. If you have any further queries regarding our complaints procedure you may contact our customer services team:

Customer Services
Comtek System Solutions
2 Henson Close
South Church Enterprise Park
Bishop Auckland
Co. Durham
DL14 6WA
Email: customerservices@comtek.uk.com
Telephone: 01388 567120 option 4
Fax: 01388 567149