Initially aimed primarily at the business market, although the early pioneers’ efforts were particularly basic by today’s standards, they paved the way for many globally recognised services – such as Skype – in the private user section of the market.
Gaining traction in the business world once more in recent times as organisations look to utilise the most effective resources possible, at Comtek, we regularly implement full VoIP Newcastle networks because of this exact reason.
Having a whole host of benefits that we regularly discuss with clients, we often come back to three separate points, acting as umbrella benefits for the majority of positive aspects seen with a properly implemented VoIP system.
1. It can reduce your telephony costs considerably
Saving money on all aspects of your telephone system by using VoIP is without doubt the most notable benefit and the one that everyone is aware of, but mentioning it on any list of VoIP benefits is a must.
As VoIP works over the internet and not via traditional telephone lines, you greatly reduce all associated costs – that’s everything from standard line rental charges through to the actual cost of calls, with the latter being particularly beneficial for those companies who make regular international calls.
2. The flexibility it offers is immense
With technology continually being developed and customer requirements always changing, it’s vitally important that organisations have flexibility. When things are developing so quickly, it’s crucial to know that restrictions are minimal.
One of the key ways this relates to VoIP is that it’s particularly scalable. As it’s an internet-based service, wiring is limited, so you can easily add or remove ‘phone lines’ whenever the need arises.
Similarly, moving office doesn’t have to be a major problem and if it’s setup correctly, staff can even access their part of the VoIP network remotely, making home working, for example, even more accessible.
3. The customer experience can become much more effective
More important than it ever has been, the customer experience is on the lips of every business owner.
As we mentioned above, customer requirements are continually changing and it’s meaning organisations are having to do a considerable amount to ensure they’re always delivering a first-class experience.
As with any piece of technology, VoIP won’t completely revolutionise the experience you deliver to your customers, but in many ways it will allow you to offer a more efficient service, subsequently improving the satisfaction of your customers.
For example, because of the way VoIP works, you can integrate it within your website and CRM system, giving customers the ability to contact you directly via VoIP simply by clicking on a button on your website.
At Comtek, we provide a vast array of IT support North East services. From VoIP through to data storage, if you have any questions about any of the products or services we have on offer, don’t hesitate to get in touch.